Everyone has difficult conversations, no matter how confident or competent they are. And too often, no matter what you try, things do not go well in those conversations. Should you say what you are thinking and risk starting a fight? Swallow your views and feel like a doormat? Or should you let them have it? But...what if you are wrong? This book, Difficult Conversations shows you a way out of this dilemma; it teaches you how to handle even the toughest conversations more effectively and with less anxiety. It is a proven, step-by-step approach for understanding and conducting tough conversations with anybody and no matter their response.